When you use our Ride-Hailing Application ("App"), which includes both the Driver App and the Rider App, this Privacy Policy describes how we gather, use, store, and safeguard your information. You consent to the gathering and use of information as outlined in this policy by using our app.
1.1 Data We Gather
Regarding Riders:
* Complete name; * Phone number; * Email address; * Profile photo (optional); * Current location (GPS); * Destination location; * Ride history; * Payment information (UPI, Card, Wallet); * Device details (IP address, model, OS)
Regarding Drivers:
* Full name; * Phone number; * Email address; * Profile photo; * Vehicle details (RC, model, number); * Driving license; * Live GPS location; * Trip logs;
1.2 How Your Data Is Used
We utilize your information to:
* Establish and maintain your account; * Connect riders with local drivers; * Handle payments and settlements; * Enhance app functionality and user experience; * Prevent fraud and guarantee security; Offer assistance to customers Provide crucial updates and notifications
1.3 Use of Location Data
We gather location data in real time in order to:
Provide precise navigation for pickup and drop-off; monitor ongoing rides for safety; and accurately compute fares only during a ride or when the app is active is location data utilized.
1.4 Information Exchange
We might give your information to:
* Payment gateways for transactions; * Drivers/Riders for ride completion; * Law enforcement, if mandated by law; Third-party service providers for the functionality of apps
Your personal information is never sold to outside parties by us.
1.5 Security of Data
We employ industry-standard security protocols like:
Restricted access, secure servers, and encryption
We cannot, however, promise complete security because no system is 100% safe.
1.6 Retention of Data
As long as your account is active or as mandated by law, we keep your data.
1.7 Rights of Users
You are entitled to:
* Access your data; * Request account deletion; * Request data correction; * Withdraw consent
1.8 Privacy of Children
Users under the age of eighteen (`18) are not permitted to use our services.
1.9 Modifications to the Privacy Policy
This privacy statement is subject to change at any time. The app will notify users of updated versions.
1.10 Contact Details
email us if you have any privacy-related concerns (gohawwai@gmail.com).
